WESTERNPORT FISHING CHARTERS

Terms and Conditions

These terms apply to all trips, voucher purchases and hire agreements - In accepting your booking you agree to our terms and conditions. All trips leave from Westernport marina Hastings Melways Reference Page 154 k12 or Hastings pier,stony point pier or rhyll pier by arrangement. Arrive 15 minutes prior to departure. We don't wait for late customers (unless the boat is privately booked).

ALCOHOL POLICY

It is permissive to bring MAXIMUM 4 cans per person if leaving from the marina. It is always requested that any alcohol brought onto the boat be in cans. The skipper has the right to refuse to allow alcohol to be brought on the vessel. If a group arrives for their charter clearly under the influence of alcohol and the skipper is of the opinion that the group is not in a suitable condition to take part in the charter, the trip will be cancelled and the full amount of charter will be forfeited. The skipper reserves the right to refuse boarding to any person he or she believes is intoxicated prior to the commencement of the trip. During a trip, should the consumption of alcohol result in unruly behaviour, the skipper reserves the right to terminate the trip without refund, The Skipper reserves the right to notify Police of the imminent return to the closest Port of Drunk & Disorderly customers. Any equipment lost due to negligence will be charged up to $165 per rod and reel unit and or cost's incurred in damage repair to boat.

WEATHER CONDITIONS

All trips are subject to suitable weather conditions. westernport Fishing Charters will not cancel unless we are absolutely confident the current weather forecast issued by the BOM is accurate. WESTERNPORT FISHING CHARTERS RESERVES THE RIGHT TO CANCEL A FISHING TRIP BECAUSE OF WEATHER. From time to time the weather can change quickly and a reschedule may be necessary at short notice. The skipper, after consultation with the client dock side, has the right to cancel if deemed unsafe for ship, crew and customers. WE don't cancel unless we are absolutely confident we have all information regarding eh weather. REMEMBER - IT IS OUR AIM TO MAINTAIN A SAFE AND COMFORTABLE ENVIRONMENT FOR OUR CUSTOMERS. IT IS NOT OUR INTENTION TO SPOIL YOUR DAY.

BOOKINGS

We are available everyday of the year to go fishing excluding Christmas Day and New Years Day. All bookings require a credit card as confirmation of booking. We require a minimum of 8 persons to run a trip. This can be made up from individuals or a group. If Westernport Fishing Charters does not get the required number of people we have the right to reschedule the trip. We will contact the customer before the day if we cannot honour the agreed time. All trips can be rescheduled or refunded if the trip is cancelled by us. Vouchers bookings are not refundable. We only reschedule voucher bookings. Private charter requires 50% deposit on a credit card which is held as confirmation.

PRIVACY

All details obtained from clients i.e. telephone numbers, email address, postal address, facsimile number, credit card and bank account details, are only utilized for the express purpose of the operations of Westernport & peninsula Fishing Charters. These details are never sold, distributed or released to any other parties or bodies. In the instance of dishonoured cheques or unauthorized credit cards these details will be forwarded to legal or recovery professionals.

PAYMENT FOR CHARTER

All Payments are to be made prior to the vessel departing. The person making the booking is responsible for the payment of the entire amount. Bookings made must be paid for i.e. If a booking is for 6 persons and only 5 arrive for the trip, the full booking for 6 must be paid unless the space can be filled. All bookings of 8 or more persons are required to provide a credit card number and 50% of the charter fee. We take MasterCard, visa or bankcard.

GIFT VOUCHERS

Any client holding a Gift Voucher issued by WFC or any agent must produce the gift voucher at time of boarding or new fare must be paid. Clients who hold Gift Vouchers, book on and do not attend for their chosen trip will forfeit their Gift Voucher. Issued Gift Vouchers are not transferable for Cash and money will not be refunded under any circumstances, replacement vouchers cannot be issued if the issued voucher/s is/are lost or misplaced. We also cannot subsidize lost misplaced or destroyed vouchers. Cash refunds or credit cards reimbursements are not available for issued vouchers.

1. Private Charter - We refund tariff only if the cancellation is within 21 clear days before departure. Other wise a 50% of tariff fee is charged. A cancellation in less than 7 days will lose 100% of tariff or tariff collected. This applies to a trip that has been rescheduled due to a cancellation. At discretion of Westernport Fishing Charters

2. Group Cancel >8 persons - We refund tariff only if the cancellation is within 7 clear days before departure. Other wise a 50% of tariff fee is charged. A cancellation in less than 7 days will lose 100% of tariff or tariff collected. This applies to a trip that has been rescheduled due to cancellation, at the discretion of Westernport Fishing Charters.

3. A no show on day or cancel in less than 24 hours is charged at 100% of tariff.(absolutely Non Negotiable)

RECREATIONAL FISHING LICENCE

(RFL)Available to purchase online RFL are required in all victorion waters.Westernport fishing charters has made complete disclosure of this requirment by website, RFL are not available for purchase,onboard.Should department of primary industries fisheries officers board our vessel during a trip, Any passenger without a RFL is soley responsable for his/her RFL and any ramifications from such inspection.

You can buy one hear
https://checkout.payments.com.au/dpi_fishing/

TREATMENT OF STAFF

Our Staff have all been selected for their expertise in their field. As workers they are not to be insulted, sworn at, abused or defamed. The Skipper reserves the right to cancel any trip or return to any Port any individual (without refund) where staff are being harassed and or abused.

REFUNDS ON CHARTER DAY

Westernport Fishing Charters has a strict no refund policy once the trip has departed. Should an individual become unwell and request to be returned to port, the Skipper of the trip will make a decision relating to a termination of a charter or returning to port to drop a customer off. westernport Fishing Charters will use their discretion as to the issuing of a refund. On the occasion where the advice of Westernport Fishing Charters and the crew of the trip is ignored by the client, there is no refund available.

GENERAL BEHAVIOUR

It is a requirement that all Customers behave in a respectful manner whether that be prior to, during or after the charter, having full consideration for all other users of the marina and pier area and it's immediate vicinity. Obscenities and unruly behaviour will not be tolerated under any circumstances and may result in your booking being cancelled and payment forfeited. Any equipment lost due to negligence will be charged up to $165 per rod and reel unit and or cost's incurred in damage repair to boat

DRUGS

Drugs are not tolerated in any form. If a customer attempts to smoke or consume an illegal substance the skipper will immediately report this to the Marine Police and the trip will be immediately cancelled. No refund will be paid and the matter will be handed to the police

FISH GUARANTEE

It is our mission to optimize everyone's opportunity to catch a fish.Westernport Fishing Charters does not guarantee every customer catches a fish. Fishing is a sport of chance and many variables outside our control determine the catch rate.

CUSTOMER CHARTER

We promise to do our best to make your day run as smoothly as possible from your initial reservation through to your day on the water. Our team promise to do their very best to make your day safe and comfortable given the varying conditions at sea. Customers are reminded that our vessels are fishing vessels not 5 star luxury liners. We guarantee our food service to be fresh and hygienically prepared. Vegetarians can be catered for if prior notice is given we do not cater for halal or kosher. We don't guarantee a fish lunch as this depends on the daily catch. Our Toilet facilities are private and clean. The toilets are marine style and good for liquid waste only (no. 1's). We recommend using a toilet before departure at public facilities in westernport marina for no.2's. Vessels are confined space. Smoking is allowed in designated area as directed by the crew.

CHILDREN ON BOARD

2 - 12 years and under, is considered a child. Children must be able to fit a child life jacket . We request that each child is supervised by a paying adult, on a 1: 1 ratio. Limited children's life jackets are available on board. Children under 15 must be accompanied by full paying adult.

SPIRIT OF FISHING

Our team love fishing and we genuinely want to show our customers a good time. We do not tolerate negative or poor-spirited fisher people. Come prepared to only have fun!